Tiffany & Co Elsa Peretti Open Heart 22mm Pendant Sterling Silver Necklace - 16"

At Foxhills, we understand that you may not want to pay all the money up front for your jewellery, which is why we allow you to pay in interest free instalments with Klarna. When you get to the Checkout page and are asked to choose your payment method, just select Pay Later with Klarna, and you'll be taken to their website to complete your purchase.

UK Delivery

For UK orders, we charge £11.99 for Royal Mail Next Day Signed For delivery. Please note that while this is the service we use, next-day delivery cannot be guaranteed.

Orders placed after 3:00pm will normally be dispatched the next working day. Orders placed after 3:00pm on Friday will be dispatched on Monday.

All orders are shipped using Royal Mail. Parcels are sent in discreet packaging and will not feature any Foxhills Jewellers branding, so there is no need to worry about the delivery giving away a surprise.

International Delivery

For orders outside of the UK, we offer international shipping to most countries. Please contact us on the item you are interested in with your shipping country we can provide a quote for shipping. All Items sent internationally we require payment to be made in full via a BANK TRANSFER before sending. 

Returns & Refunds Policy

We offer customers the opportunity to return an item within 14 days of delivery.

Please note that we do not offer returns or refunds on:

• Engraved items

• Resized rings

• Brown & Newirth items (all items are made to order)

• Custom-made or special-order items

• Used items

• Earrings (for hygiene reasons)

• Repairs that have been carried out & Cleaning / Polishing services

• Valuations of items

• Watch battery changes

• Food Items (Including Loose Chocolates)

  Due to hygiene and food safety regulations, loose chocolates and other unsealed food items are non-refundable and non-returnable once purchased. This is because these products cannot be safely resold.

   

If you wish to return an item, please contact us by email at info@foxhillsjewellers.com to arrange your return.

Should you decide to return your item, we will issue a refund (unless you were notified otherwise prior to purchase), provided the item is:

• Returned within 14 days of delivery

• Unworn and in its original condition

• Free from damage

• Returned with all original packaging, certification, and accompanying materials

Returns Shipping

Customers are kindly asked to cover the cost of return shipping.
For jewellery returns, we recommend using Royal Mail Next Day Signed For, as this service provides insurance cover of up to £750.00.

For returns on purchases over £5,000, please contact our team via email or telephone to request a refund before returning your item.

Faulty Items

If an item is faulty, please contact us so we can determine whether the issue falls under the manufacturer’s warranty. Items must be returned in the same condition as sent, including original packaging and certification.

Once received, all returns will be inspected by our specialists. We will then contact you to confirm or deny the return. Approved refunds will be made to the original purchaser, using the original method of payment.